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STEP 1

cHOOSE

Our most popular plan is MLO GOLD™ since it offers all VIP benefits along with a fresh pair of kicks every month. However, choose the plan that best fits your lifestyle.

STEP 2

JOIN

Joining is easy! Simply click or tap on the "JOIN NOW" button for the plan you chose. Then checkout as you normally would when purchase any MLO® product.

STEP 3

ENJOY

Once your first month's payment has been processed successfully, you'll be able to login to your account and start taking advantage of your new benefits!

THE BENEFITS

Monthly Pair of Shoes

MLO GOLD™ and MLO PLATINUM™ members will receive 1 pair of MLO® shoes every month. The shoes will be sent out within 7 business days of your most recent payment and the exact style and color will remain a mystery until you open them at your house each month.

Keep in mind, monthly shoes are meant to be fun and exciting with a bit of luck involved, therefore, they can not be returned or exchanged for another pair. If they don't fit, please contact your VIP Concierge to change the size on your account for the next month's shipment.

View Membership Catalogs and Likelihood Percentages in our Membership Terms

Member-Only Pricing

After successfully creating your account and your membership payment is confirmed, you'll be able to log in using the same email and password. Once logged in, you'll instantly save 20%-50% off all products.

Free Shipping

Never pay for shipping again. Whenever you place an order on our website your shipping cost will automatically be waived. To take it a step further, our team will upgrade your shipping service to the fastest available option at the time. In some cases for domestic US orders, this could mean receiving your package the next day via UPS Next Day Air!

Free Returns & Exchanges

Have your eye on a specific style but not quite sure what to wear it with? Members can relax knowing that they have free returns & exchanges on any purchase! Feel free to pick something up, try it on at home, and if you don't like it, we'll pay for the shipping back to our warehouse and send you out another pair of something else free of charge. We call it no-risk shopping!

*Monthly products received through an MLO GOLD™ or MLO PLATINUM™ subscription are ineligible for returns or exchanges.

Priority Fulfillment

Priority fulfillment is pretty straight forward. If we ever get backed up in our warehouse where it's taking longer than normal for us to package and send out products, your order will skip the line and get sent out before anyone else's! This especially comes in handy around the holidays and could be the difference between the "perfect gift", or the "late gift".

Priority Support

Similar to Priority Fulfillment, Priority Support means you skip the line. Whenever you reach out to us via email, either through the VIP concierge or general customer support, your ticket will be prioritized over other tickets no matter how backed up the queue might be. You can expect a response within minutes instead of hours.

Guaranteed Access to New Drops/Releases 

All members will have guaranteed first access to new drops/releases before they go live to the public.

MLO GOLD™ and MLO PLATINUM™ members will have a chance to receive upcoming unreleased products as their monthly shoe for 2-3 months before they are available to members for direct purchase. After the product has been available for member purchase, the product will be released to the general public. Once the product is released to the general public, we can no longer guarantee they will still be available for members.

Member-Only Products

MLO® has always been about creativity and unique expression through fashion and sneakers. Because of that philosophy, some of our products will remain unreleased and unavailable for purchase. We hold a secret collection of products that can only be obtained through the monthly MLO PLATINUM™ membership plan. That means these are the rarest products we make including 1-of-1 product samples.

The current MLO PLATNIUM™ Catalog can be viewed in our Membership Terms.

THE FAQS

  • MLO VIP™ FAQ
  • MLO GOLD™ FAQ
  • MLO PLATINUM™ FAQ

What is MLO VIP™?

MLO VIP™ is an exclusive membership program offered to a select number of customers. As a VIP you instantly save 20%-50% off all products and gain access to other member exclusive benefits.

Why should I become an MLO VIP™?

Being an MLO VIP™ Member makes our low prices even lower! That means 20%-50% off all products. At $19.99/mo you would more than make your money back on your first purchase. It's a no-brainer!

As a VIP, you also get free upgrades to expedited shipping when available, free returns and exchanges on all orders, and priority support and fulfillment, which means you jump the queue!

What's the catch with MLO VIP™?

A lot of people ask us, "What's the catch?" But there is no catch! Our goal is to give you the best looking footwear at the best prices.

Is it easy to cancel my membership?

Of course! Although we're sad to see you go, you can easily cancel your membership by contacting your VIP Concierge.

See our Membership Terms for more details.

How can I cancel my membership?

Easy! Just send a quick email to your VIP Concierge and let them know. It's that simple! We'll just ask for the reason you want to cancel to make sure we're providing the best value for all of our members.

Can I rejoin if I cancel?

Memberships are limited to a certain number of slots available, so unfortunately, we can't guarantee that you will be able to rejoin immediately. However, you can always put your name on the waitlist to be contacted as soon as a slot becomes available again!

Why do you limit the number of people who can become a member?

We want to make sure that we're providing our members with the best experience possible. Because of that, we never want to overload our team and potentially not be able to make good on our promises. Additionally, the prices we give our members are the absolute lowest we can go which means we can't offer them to everyone. As we grow, the total number of people we accept will also grow, but there will always be a cap.

What is MLO GOLD™?

MLO GOLD™ is proudly the world's first and only true monthly sneaker subscription service offered by any brand! For a low monthly payment, you get a new pair of MLO shoes sent to you every month that are yours to keep forever.

The exact style and color you receive will be random from the MLO GOLD™ Catalog.

Why should I become an MLO GOLD™ Member?

MLO GOLD™ is the best way to step up your sneaker game, period. Aside from getting a fresh pair of kicks for your rotation delivered to your doorstep every month for just $49.99/mo, our low prices get even lower! That means you would save 20%-50% off all products. You would more than make your money back from your first months shipment. Not even including if you made a purchase outside of your monthly pair. It's a no-brainer!

You also get free upgrades to expedited shipping when available, free returns and exchanges on all orders, and priority support and fulfillment, which means you jump the queue!

What's the catch with MLO GOLD™?

A lot of people ask us, "What's the catch?" But there is no catch! Our goal is to give you the best looking footwear at the best prices.

Is it easy to cancel my membership?

Of course! Although we're sad to see you go, you can easily cancel your membership by contacting your VIP Concierge.

See our Membership Terms for more details.

How can I cancel my membership?

Easy! Just send a quick email to your VIP Concierge and let them know. It's that simple! We'll just ask for the reason you want to cancel to make sure we're providing the best value for all of our members.

Can I rejoin if I cancel?

Memberships are limited to a certain number of slots available, so unfortunately, we can't guarantee that you will be able to rejoin immediately. However, you can always put your name on the waitlist to be contacted as soon as a slot becomes available again!

*Active MLO VIP™ members will have priority access to MLO GOLD™ based on their number of continuous months subscribed to MLO VIP™.

Why do you limit the number of people who can become a member?

We want to make sure that we're providing our members with the best experience possible. Because of that, we never want to overload our team and potentially not be able to make good on our promises. Additionally, the prices we give our members are the absolute lowest we can go which means we can't offer them to everyone. As we grow, the total number of people we accept will also grow, but there will always be a cap.

What is MLO PLATINUM™?

MLO PLATINUM™ is an exclusive invite-only membership program. You'll get a fresh pair of MLO® shoes delivered to your doorstep every month that are yours to keep forever. The style and color of shoes you are sent each month are ONLY obtainable through a monthly MLO PLATINUM™ Subscription and will remain unknown until you open them at your house.

What products are in the MLO PLATINUM™ Catalog?

You can view the current MLO PLATINUM™ Catalog in our Membership Terms

Products and percentages are subject to change at any time based on availability and new products being added.

How do I become an MLO PLATINUM™ Member?

MLO PLATINUM™ is reserved for an extremely limited number of customers. You must be personally invited to join when a slot becomes available.

Customers are selected based on multiple criteria:
  • Length of time on MLO PLATINUM™ waitlist
  • Length of time as an MLO VIP™ and/or MLO GOLD™ member
  • Subscription payment history (number of failed payments)
  • Social media influence
  • Total amount spent with MLO®
  • Returns & exchanges history

Can I buy a product from the MLO PLATINUM™ Catalog?

No. All products in the MLO PLATINUM™ Catalog are unavailable for purchase and are only obtainable through a monthly MLO PLATINUM™ Subscription.

MLO PLATINUM™ members are also unable to purchase items from the MLO PLATINUM™ Catalog. They must receive them at random through their monthly shipment.

You can view the current MLO PLATINUM™ Catalog in our Membership Terms

Can I rejoin if I cancel?

Unfortunately, if your membership is cancelled for any reason, we cannot guarantee that you will be invited to rejoin the program again in the future.

MLO PLATINUM™

MLO PLATINUM™ is an exclusive membership that is limited to a select number of people. If you wish to be put onto the MLO PLATINUM™ waitlist and be notified when a spot becomes available, please enter your email below.

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