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Membership Terms

SUBSCRIPTIONS

By registering for one of MLO's membership plans, you become a “Subscriber” and immediately gain access to certain password-restricted areas of the Site, member-only prices, and other exclusive benefits based on the Subscription plan you select. MLO offers recurring Subscription services where you select a Subscription plan, pay a recurring Subscription fee and receive a package of curated item(s) based on the Subscription plan you select.  Each Subscription and the rights and privileges provided to a Subscriber is personal and non-transferable.  All sales and payments of Subscription fees will be in US Dollars.  ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE.

The fee that we will charge you for your Subscription will be the price for the Subscription plan you select. If you signed up for a Subscription using a promotion code, you will only receive that promotion in your first Subscription package.  The Subscription plans and the associated fees are listed at https://mlo.shoes/pages/memberships.  MLO reserves the right to change the price or frequency of Subscriptions at any time, and does not provide price protection or refunds in the event of promotions or price decreases. 

You will be liable for paying any and all applicable sales and use taxes for the purchase of your Subscription based on the mailing address that you provide when you register as a Subscriber (including if you are a resident of California and even if you have not been charged California state taxes in the past), and you authorize MLO to charge your credit or debit card for any such applicable taxes.

You may pay your Subscription fee only with credit and debit card payments (Visa, MasterCard, American Express, and Discover).  We will charge your credit or debit card for your first Subscription fee on the date that we process your order for your Subscription.  Thereafter, we will charge your credit or debit card using the card you used at registration with the relevant Subscription fee monthly, quarterly, yearly or otherwise, in accordance with the Subscription terms of the Subscription you selected, until you cancel your Subscription in accordance with our below Cancellation Policy.  If the credit or debit card information you have provided is incorrect or incomplete or if MLO is unable to complete the transaction due to your error or omission, we will attempt to contact you and inform you of the problem; however, failure to provide accurate and complete shipping and billing information may result in the delay or cancellation of your Subscription or a particular delivery.  If you do not pay the Subscription fee or if your payment does not process, you will not receive any packages.  Once your credit or debit card is charged the Subscription fee, you will generally receive your package within two weeks.  Subscriptions may be cancelled as expressly set forth in the Cancellation Policy section below.  If you believe you have purchased a Subscription in error, please contact us immediately at support@mlo.shoes.  MLO may limit quantities of or cancel Subscriptions purchased, and we reserve the right to refuse any order. In the event MLO needs to change or cancel an order, we will attempt to notify you using the contact information you provided during registration.  Packages may be shipped by a third party carrier. As a result, title and risk of loss for packages will pass to you upon our delivery to the carrier.

MLO GOLD PRODUCT PERCENTAGES

MLO GOLD is a monthly Subscription service plan that sends a random product from a designated catalog of shoes. Below you will find the full list of products and the potential likelihood of receiving each one. 

PRODUCT TITLE CHANCE OF BEING SENT
DNA - T120 2.00%
DNA - T150 2.00%
DNA - T160 2.00%
DNA - T210 2.00%
DNA - T240 2.00%
DNA - T250 2.00%
DNA - T260 2.00%
DNA - T270 2.00%
DNA - T650 2.00%
DNA - T840 2.00%
ERA - S190 2.00%
ERA - S200 2.00%
ERA - S290 2.00%
EVO - T100 2.50%
EVO - T200 2.50%
INX - T100 10.00%
INX - T200 10.00%
KSK - T100 1.00%
KSK - T200 1.00%
KSK - T210 1.00%
LBS - T100 2.00%
LBS - T200 2.00%
LBS - T400 2.00%
NRG - S100 2.00%
NRG - S200 2.00%
NRG - S210 2.00%
NRG - S490 0.00%
NRG - S500 2.00%
NRG - S600 2.00%
NRG - S800 2.00%
NRG - S910 2.00%
NXS - S210 2.00%
NXS - S600 2.00%
NXS - S910 2.00%
SRS - T130 1.00%
SRS - T230 1.00%
USU - T100 2.00%
USU - T130 2.00%
USU - T200 2.00%
USU - T230 2.00%
USU - T260 2.00%
XTC - S100 1.00%
XTC - S200 1.00%
XTC - S700 1.00%
XTC - T100 1.00%
XTC - T200 1.00%
XTC - T300 1.00%
XTC - T700 1.00%
XTC - T900 1.00%

 

The MLO GOLD catalog and relative percentages are subject to change at anytime. If a product is out of stock or otherwise unavailable for any reason, we will send out a different product from the same catalog based on the same percentages. However unlikely, there is no guarantee that you won't receive the same product more than once.

MLO PLATINUM PRODUCT PERCENTAGES

MLO PLATINUM is a monthly Subscription service plan that sends a random product from a designated catalog of shoes. Below you will find the full list of products and the potential likelihood of receiving each one. 

PRODUCT TITLE CHANCE OF BEING SENT
DNA - T121 3.57%
DNA - T131 3.57%
DNA - T211 3.57%
DNA - T241 3.57%
DNA - T651 3.57%
ERA - S621 3.57%
ERA - S461 3.57%
EVO - T251 3.57%
EVO - T211 3.57%
EVO - T361 3.57%
EVO - T151 3.57%
LBS - T171 3.57%
LBS - T271 3.57%
LBS - T961 3.57%
LBS - T951 3.57%
LBS - T321 3.57%
LBS - T621 3.57%
LBS - T521 3.57%
LBS - T161 3.57%
LBS - T661 3.57%
NRG - S121 3.57%
NRG - S131 3.57%
NRG - S661 3.57%
NRG - S161 3.57%
XTC - T271 3.57%
XTC - T171 3.57%
XTC - T231 3.57%
XTC - T131 3.57%

 

The MLO PLATINUM catalog and relative percentages are subject to change at anytime. If a product is out of stock or otherwise unavailable for any reason, we will send out a different product from the same catalog based on the same percentages. However unlikely, there is no guarantee that you won't receive the same product more than once.

CANCELLATIONS

IMPORTANT NOTICE: MLO WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION AND CHARGE YOU THE SUBSCRIPTION FEE ON EACH MONTHLY, QUARTERLY, YEARLY OR OTHER ANNIVERSARY (BASED ON THE TERMS OF THE SUBSCRIPTION PLAN YOU SELECTED) OF OR AROUND THAT DATE THAT MLO FIRST CHARGES YOUR CREDIT OR DEBIT CARD FOR THE FIRST SUBSCRIPTION FEE AND, AS AUTHORIZED BY YOU DURING THE SUBSCRIPTION SIGN-UP PROCESS, MLO WILL CHARGE YOUR CREDIT OR DEBIT CARD WITH THE APPLICABLE SUBSCRIPTION FEE, AND ANY SALES OR SIMILAR TAXES THAT MAY BE IMPOSED ON YOUR SUBSCRIPTION FEE PAYMENT, UNLESS YOU CANCEL ACCORDING TO THE CANCELLATION TERMS.

YOU HAVE SEVEN (7) DAYS FROM THE TIME YOU RECEIVE YOUR PREVIOUS PACKAGE TO CANCEL YOUR SUBSCRIPTION OR YOU WILL BE CHARGED THE SUBSCRIPTION FEE FOR THE NEXT PACKAGE.

TO CANCEL, YOU MUST EMAIL  VIP@MLO.SHOES  FROM THE EMAIL ADDRESS YOU USED TO REGISTER YOUR ACCOUNT WITH THE SUBJECT LINE STATING “CANCELLATION” AND INCLUDE SOMETHING LETTING US KNOW YOU WISH TO CANCEL SUCH AS THE FOLLOWING TEXT IN THE BODY OF THE EMAIL: “Unfortunately, I would like to cancel my subscription with MLO. Please cancel my subscription and confirm that my account has been cancelled.”
.   AN MLO CUSTOMER SERVICE REPRESENTATIVE WILL EMAIL YOU TO CONFIRM WHETHER YOU ARE ELIGIBLE TO CANCEL YOUR SUBSCRIPTION DURING THE THEN CURRENT SUBSCRIPTION PAY PERIOD (WHICH IS DETERMINED IN ACCORDANCE WITH MLO'S CANCELLATION POLICY STATED ABOVE) OR WHETHER YOUR CANCELLATION REQUEST WILL BE EFFECTIVE AFTER YOUR NEXT RENEWAL DATE.  

EACH SUBSCRIPTION RENEWAL PERIOD IS MONTHLY, QUARTERLY, YEARLY OR OTHERWISE, ACCORDING TO THE AMOUNT OF TIME SET FORTH IN THE SUBSCRIPTION PLAN OPTION YOU SELECT.  NO SUBSCRIPTION FEES CHARGED PRIOR TO THE EFFECTIVE DATE OF CANCELLATION WILL BE REFUNDED, IN WHOLE OR IN PART.  MLO REQUIRES A REASONABLE AMOUNT OF TIME TO PROCESS YOUR SUBSCRIPTION CANCELLATION REQUEST.  IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL ENJOY YOUR SUBSCRIPTION BENEFITS UNTIL THE EXPIRATION OF THE THEN-CURRENT SUBSCRIPTION TERM FOR WHICH YOU HAVE PAID, AND YOUR SUBSCRIPTION BENEFITS WILL EXPIRE AT THE END OF THE THEN-CURRENT SUBSCRIPTION TERM.

RETURNS

The content of each package is curated by MLO. UNFORTUNATELY, WE DO NOT ALLOW RETURNS OR SUBSTITUTIONS OF ANYTHING IN YOUR PACKAGE. If you receive a package with damaged or incomplete contents, or if you are otherwise unhappy with any package you receive, please contact us at: support@mlo.shoes.

SUBSCRIPTION FREQUENCY, CHANGES, AND PAUSES

You may pause your Subscription for up to a maximum of two (2) months from your last Subscription charge date by contacting MLO at support@mlo.shoes. Regardless of whether your account has been paused, you may only cancel your Subscription by notifying MLO in accordance with the terms set forth above within seven (7) days after receiving your last package.  If you are outside of the seven (7)-day cancellation window and subsequently pause your account, your cancellation request will be effective after your next renewal date.

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