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Frequently Asked Questions

How do your shoes fit?

Our shoes run true to size! If you don't know what may be most comfortable for you, you can

always check our sizing charts to ensure best fit ahead of time. We also offer exchanges if you'd

like to try any other size, style or color instead!

Are shoes suitable for a wider foot?

Most of our shoes accommodate a wider foot. For extra wide feet, you can always go a size

up to make sure you have a little more room inside the shoe.

Can I work with your brand?

Do you offer returns or exchanges?

Of course! Reach out to us via support@mlo.shoes within 14 days of receiving your shoes

and we'll provide all the details you need to return or exchange your items for any other size,

style or color you may prefer. Please be aware that while we cannot cover shipping costs for

returning an item to us, we are happy to send out your new items at no extra cost.

How will I know if my order has shipped?

Shipping confirmation including tracking information will be sent via email once your

package has shipped. If you do not receive please check your spam folder.

Do your shoes have good arch support?

Our shoes are super light and have arch support however if you need additional support, you can replace the insole with your preferred insole for added support.

Are the shoes waterproof?

A lot of the shoes are water resistant, but none are completely waterproof!

How do I clean my shoes?

For small dirt stains, we recommend using a damp cloth with a bit of dish soap and lightly rubbing the effected area. For larger stains, you can actually put our shoes into a washing machine in a mesh bag and have them come out looking like new!

Do you carry larger than a 13 Men’s shoe?

We do! Here is link where you can find all shoes that come in larger sizes up to 15 by clicking here.